> ## Documentation Index
> Fetch the complete documentation index at: https://docs.firetone.com.au/llms.txt
> Use this file to discover all available pages before exploring further.
# What the AI already asked them
> When a call is handed to you by an AI, read this first.
export const Unverified = ({what, detail}) =>
Not yet verified on a live call. {what} is built and covered
by tests, but {detail} FireTone's engineering tracker records this as an open
check rather than a passing one. Treat what follows as the design, and expect
rough edges the first time you run it.
;
Sometimes a virtual agent answers first and then hands the caller to you. When
that happens, a panel appears **above** the customer's details.
## Read the summary, not the transcript
The summary is three sentences: why they called, anything that was verified or
collected, and anything they were promised.
That is the difference between *"how can I help?"* and *"I see you're calling
about your renewal — let me sort that out."* The person on the line has already
explained themselves once, and being asked again is the thing they will remember
about the call.
The full transcript is behind **Show what was said**, if you need it. You
usually will not: an agent starting a conversation can read three sentences and
cannot read twenty-nine turns.
If the summary is missing, the AI did not write one. The transcript is still
there. It is not an error, and the call is not different because of it.
## Suggestions while you talk
On some campaigns an AI keeps listening after the handover and writes short
suggestions to your screen: a fact you will need, a correction, the next thing
worth asking.
**Only you can see them.** The customer cannot hear them, and the AI cannot
speak on the call.
The newest is at the top and in darker text. If the panel is empty, it has
nothing useful to say — which is what it is meant to do rather than a fault.