> ## Documentation Index
> Fetch the complete documentation index at: https://docs.firetone.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Your call history

> Every call you have taken or made, and the page that answers what happened on one of them.

**Call history** is your own work. Not the tenant's and not your team's —
the calls the system can show were yours, newest first.

<Note>
  A call that was never attributed to an agent does not appear here, even if
  you took it. Where FireTone cannot demonstrate a call was yours, it does not
  show it to you. That is the safe direction, and it is the same rule
  everywhere in the panel.
</Note>

## The list

| Column        |                                                                     |
| ------------- | ------------------------------------------------------------------- |
| **When**      | the date and time it started                                        |
| **From → To** | who called and what they rang, with the first part of the call's id |
| **Dir**       | inbound, outbound or internal                                       |
| **Dur**       | how long you were talking, not how long it rang                     |
| **Charge**    | what the call was charged                                           |

Filter by date, direction, transport, extension, or the number dialled. The
extension list offers every extension in the organisation; picking a
colleague's returns nothing, because the narrowing is still yours.

Two row actions: **Details** and **Journey**. Playing a recording is a
separate permission and a supervisor's, so there is no player here.

## A call's own page

Four figures across the top — started, talk time with how long it rang,
billed, charged. Everything above them is a measurement; everything below is
a record.

**The call** names the direction, the transport, the codec, when it ended,
what it was dialled as, and the far end's answer. Two things on it are worth
knowing how to read:

* **Audio** is a verdict in words — *lost on the network*, *arrived unevenly*.
  It says "network" rather than "bad audio" on purpose, because that is what
  it measured.
* A figure that is **absent is not zero**. A leg that received almost nothing
  is scored perfect by the switch, so where there was too little audio to
  judge, nothing is shown instead of a flattering number.

**How the call travelled** is the journey: every step it took to reach you.
This is the answer to *why did this call come to me*, and it sits with your
own permission because you are the person who asks it.

**What the call produced** lists what came out of it — tickets, a voicemail,
what the customer's record learned. A section you cannot read is **left out
rather than shown empty**, because an empty list would claim the call
produced nothing.

Where a virtual agent was on the call, its panel appears with what was said.
You can read the transcript. Hearing the recording is a different permission
from reading a transcript of it, deliberately: searchable text of every word
and a person's recorded voice are different things to hand out.