> ## Documentation Index
> Fetch the complete documentation index at: https://docs.firetone.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Signing in

> Your extension and your PIN, at the start of a shift.

Go to **`/login`** and sign in with the address your handset registers with.

```
911001@abc.firet.one
```

Where the address you are visiting already names your organisation, the bare
number works: `911001`.

The same page takes staff email addresses. It tells the two apart by what you
type — digits and a PIN is you; letters and a password is a supervisor — so the
secret box becomes a numeric PIN as soon as the address looks like an
extension.

<img src="https://mintlify.s3.us-west-1.amazonaws.com/firetone/images/signin-agent.png" alt="The agent sign-in page" />

## If it does not work

The message is always the same: *extension or PIN is incorrect*. That is
deliberate — a form that said "no such extension" would tell somebody which
numbers exist — so it does not tell you which half was wrong.

Things to check, in order:

<Steps>
  <Step title="The domain">
    `1001` alone only works when the site already knows your tenant. If in
    doubt, type the full `1001@yourdomain`.
  </Step>

  <Step title="The PIN">
    Not your SIP password. They are different secrets: the PIN signs you into
    this panel, the SIP password registers your handset.
  </Step>

  <Step title="Too many tries">
    Repeated wrong PINs are rate limited. Wait, rather than trying faster.
  </Step>
</Steps>

## Changing your PIN

If yours was set for you, the first sign-in takes you straight to a change-PIN
page. You can change it later from the same place.

<Note>
  Signing out returns you to the door you came in by, so you will land back at
  the agent sign-in rather than the staff one.
</Note>