> ## Documentation Index
> Fetch the complete documentation index at: https://docs.firetone.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Your desk

> What is on screen while you work.

**My desk** is your own shift: your extension, your calls, and whoever you are
talking to.

<img src="https://mintlify.s3.us-west-1.amazonaws.com/firetone/images/desk.png" alt="The agent desk" />

## The four tiles

|                  |                                                       |
| ---------------- | ----------------------------------------------------- |
| **You**          | Which agent this desk is                              |
| **Presence**     | Available, on a call, on a break, offline             |
| **Registration** | Whether your handset is actually registered right now |
| **Live call**    | Whether you are on one                                |

<Note>
  **Registration is the one to check first** when something is wrong. If your
  handset is not registered, no call can reach you however available you appear.
</Note>

## Below that

Whoever you are on a call with — see [who you are talking
to](/agent/who-you-are-talking-to) — then your recent calls, and your
colleagues with their own registration state.

## Call control lives in the phone

Answer, hold, transfer, park and conference are in the **phone panel** on the
right of every page, not on this screen — see [the phone in your
browser](/agent/the-phone). Those keys act on the call the switch says is
yours, so they work whether you answered in the browser or on a desk phone.

<Note>
  The desk shows **on a call** in place of the presence buttons while you are
  on one — the live-call card that used to sit here was removed once the phone
  panel could answer, hold and transfer from every page. One control for one
  call.
</Note>