Licence

FireTone is licensed by the FireFlo licence server at verify.fireflo.au, the same one that licenses the FireFlo gateway. One licence covers one installation: the control plane and every switch node in its fleet.

Getting a licence

Sign in at verify.fireflo.au and issue a licence, choosing FireTone CloudPBX as the product. The key starts FTON- and is shown once.
In the FireTone panel, signed in as the operator, open Settings → Licence, paste the key and choose Activate.

The key is sent to the licence server with this installation’s id, and kept (sealed, like every other credential) only once the server accepts it. A mistyped key never replaces a working one. From then on the licence renews itself twice a day; Renew now does it at once. The licence is checked here, against a public key built into FireTone, not by asking the server on every call. The server being unreachable costs nothing until the current licence’s term runs out.

Without internet: offline activation

For an installation that cannot reach verify.fireflo.au:

Settings → Licence → Offline activation: paste the FTON- key and choose Create request. Copy the request it shows.
On any machine with internet, open verify.fireflo.au/offline, paste the request, and copy the licence it issues.
Back in FireTone, paste that licence and choose Install licence.

The licence is verified here exactly as an online one is: it must be FireTone’s, and issued to this installation. The key is kept only once its licence is installed, so a mistyped key never replaces a working one. An offline installation does not renew itself, so it stops trying the network. Make a new request before the date the Licence screen shows, within the licence’s 14 days (7 more of grace follow). A renewal needs no key pasted: the one held is used. Activating a key online later returns the installation to renewing itself.

What a licence allows

Limit	What counts	When it is reached
Extensions	every organisation’s extensions	adding one more is refused, with the reason
Calls at once	calls up across the installation	a new call is refused as busy
Switch nodes	every node, the base included	adding a node is refused
Modules	AI agents, outbound campaigns, tickets	a module not in the licence does not run, whatever its switch under Modules says

0 means unlimited. The Licence screen shows each limit beside what is in use now.

Status, and what each one means for calls

Status	Meaning	New calls
Licensing off	this build carries no licence key	allowed, nothing limited
No licence yet	a new installation, inside its first 21 days	allowed, nothing limited
Active	a current licence	allowed, within its limits
In grace	the term has ended and it could not renew; up to 7 days	allowed, within its limits
Lapsed	past grace, or 21 days with no licence	refused

A licence is current for 14 days and renews itself long before then, so a lapse means it has failed to renew for three weeks. When lapsed, calls already up finish, phones stay registered, and this panel keeps working, so a key can be activated and calls resume at once.

When activation is refused

The licence server says why, and the panel shows it as it came:

Reason	What to do
not a key we issued	check the key; FireTone keys start `FTON-`
activated on a different installation	release it from its page at verify.fireflo.au, then activate here
another licence is bound to this address	one licence per address; release the other
moved too many times today	wait, or ask for the limit to be raised
term has ended / suspended / account on hold	renew or settle it at verify.fireflo.au

Operating

Installing

Getting a licence

Without internet: offline activation

What a licence allows

Status, and what each one means for calls

When activation is refused

​Getting a licence

​Without internet: offline activation

​What a licence allows

​Status, and what each one means for calls

​When activation is refused

Getting a licence

Without internet: offline activation

What a licence allows

Status, and what each one means for calls

When activation is refused