/login and sign in with the address your handset registers with.
911001.
The same page takes staff email addresses. It tells the two apart by what you
type — digits and a PIN is you; letters and a password is a supervisor — so the
secret box becomes a numeric PIN as soon as the address looks like an
extension.
If it does not work
The message is always the same: extension or PIN is incorrect. That is deliberate — a form that said “no such extension” would tell somebody which numbers exist — so it does not tell you which half was wrong. Things to check, in order:1
The domain
1001 alone only works when the site already knows your tenant. If in
doubt, type the full 1001@yourdomain.2
The PIN
Not your SIP password. They are different secrets: the PIN signs you into
this panel, the SIP password registers your handset.
3
Too many tries
Repeated wrong PINs are rate limited. Wait, rather than trying faster.
Changing your PIN
If yours was set for you, the first sign-in takes you straight to a change-PIN page. You can change it later from the same place.Signing out returns you to the door you came in by, so you will land back at
the agent sign-in rather than the staff one.