Fill it during the call, save it after
You do not have to finish before the call ends. The customer’s details and the form stay on screen for a couple of minutes after they hang up, so you can complete a sentence and save. Nothing blocks your next call. An unsaved form is kept and shown until it is finished.What is recorded
Your answers, against that call, with your name and the time. Re-saving updates it — correcting a mistyped date is fixing a record, not filing a second one.Your outcome does not overwrite what the phone system recorded. The system
keeps its own result — busy, no answer, connected — and your answers sit
beside it. Both are wanted: “we rang four times and got voicemail twice, then
they answered and refused” needs each half.