Skip to main content
My desk is your own shift: your extension, your calls, and whoever you are talking to. The agent desk

The four tiles

Registration is the one to check first when something is wrong. If your handset is not registered, no call can reach you however available you appear.

Below that

Whoever you are on a call with — see who you are talking to — then your recent calls, and your colleagues with their own registration state.

Call control lives in the phone

Answer, hold, transfer, park and conference are in the phone panel on the right of every page, not on this screen — see the phone in your browser. Those keys act on the call the switch says is yours, so they work whether you answered in the browser or on a desk phone.
The desk shows on a call in place of the presence buttons while you are on one — the live-call card that used to sit here was removed once the phone panel could answer, hold and transfer from every page. One control for one call.