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Billing is the organisation’s own money: what calls have come to, what credit is left, and the prices behind both.

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The figures across the top

Two of those are the operator’s own commercial position: what they pay carriers, and what they keep on top. Serving them to a tenant would disclose the operator’s buy price to the customer paying it.
Withheld is not zero. The figure is left out and the panel says so. A zero there would read as “this call cost nothing”, which is a false statement about somebody’s business rather than a missing one.

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The balance

Your balance, your credit limit and anything held. Held is credit reserved against calls in progress: money not yet spent and no longer available. It is what stops more calls being started than the balance can finish. A prepaid organisation is checked before a call is placed, not discovered mid-call. A caller refused for credit hears “your balance is not enough to make this call”, and a number with no price on your rate card gets “calls to this destination are not allowed on your account”. Both sentences can be replaced with your own recording.
A postpaid organisation carries no balance and accrues instead, so the balance card is empty rather than zero.

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Topping up

If your provider takes card payments, Billing shows Pay by card:
  1. Enter an amount between the smallest and largest shown, in your billing currency.
  2. You are taken to Stripe’s payment page to pay.
The money reaches your balance when Stripe confirms the payment to FireTone, usually within seconds. Returning to the panel does not add it on its own. A bank transfer or other payment is added by your provider, and shows on your ledger with their description.

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Credit limit and low-balance warnings

Your provider sets:
  • your credit limit: how far below zero your balance may go before calls are refused;
  • a warning level: below it, your organisation’s admins are emailed once, and again after a top-up lifts the balance above it and it falls back.
If you are postpaid, your provider may enforce your credit limit. Calls are then held and cut off against balance plus limit, as a prepaid organisation’s are.

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Ledger and statement

  • Ledger lists every payment, credit and adjustment on your balance, who entered it and why.
  • Statement is one month:
    • the opening balance;
    • money in;
    • calls by destination country and by trunk (each of your SIP trunks by name);
    • the closing balance.
    Download CSV gives it as a spreadsheet.

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Your prices

The rates list is your side of the pricing: what you are charged per destination, with the connect fee, the per-minute price and the increment. The increment is read as minimum / step: 60/60 bills a whole minute at a time, 30/6 charges at least 30 seconds and then in 6-second steps. The operator’s own cost cards are not shown, and the Rate cards panel says so rather than appearing empty.

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AI is priced separately

Minutes and tokens are rated on different cards and appear as different figures. The charge on a call record is telephony only; a call answered by a virtual agent carries its AI cost alongside rather than folded in. Where the organisation uses its own provider key, the provider bills it directly and FireTone shows the usage without a charge. See what AI costs.

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Per-call figures

This screen is the total. What a single call was charged is on that call, in call history — and the charge column is there for everybody who can read call history, including agents.