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A dialler campaign exists to keep agents talking. Everything about it follows from that: it paces against free agents, and it counts the times it failed to find one.

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The agent group

Which team’s agents take these calls. Left on the whole organisation, every human agent counts; pick a team and only its members do.
An empty group dials nothing. The pacer opens lines against free agents, finds none, and stops — correctly, and in silence. The editor shows how many agents the group has and how many are free right now, because this is the single most likely reason a campaign appears to do nothing.
Use Manage agents to change who is in the team. Note what else that moves: a team is also a budget and part of what a login can see, so moving somebody between teams moves their call costs and their colleagues’ visibility too.

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Pacing

Balanced

One line per free agent. Nobody is ever abandoned. Agents wait between calls.

Aggressive

Dials ahead on the answer rate it has measured, so an agent finishing a call finds the next one already connected.
Aggressive pacing is governed by the abandon cap: the percentage of answered calls that may reach no agent. As abandonment approaches the cap, the dialler gives its aggression back in proportion — so a campaign settles just under its limit by itself rather than oscillating between flooding and stopping.
The cap is a compliance setting, not a tuning knob. Abandonment is measured against calls a person answered, which is what a regulator measures and what a customer experiences — not against everything dialled, which would flatter a campaign against a list that rarely answers.
A cold campaign dials one-to-one until it has enough calls to mean anything. Three calls and one answer is not a 33% answer rate; it is no measurement at all.

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Maximum lines

A hard ceiling applied after pacing, so a measurement that is right but unusable cannot flood the switch.

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Live assist

A dialler campaign can have an AI listen and write suggestions to the agent’s screen. See live assist — it costs per minute of every answered call and discloses the conversation to a provider.
Not yet verified on a live call. The answered-call path — the agent bridge, the abandon counter and the screen pop is built and covered by tests, but no dialler campaign has yet connected a call to an agent on this installation. FireTone's engineering tracker records this as an open check rather than a passing one. Treat what follows as the design, and expect rough edges the first time you run it.